For nearly a century, George T. Hall Company has remained dedicated to delivering top-quality products to our valued customers. Our unwavering focus on quality and craftsmanship shines through in every control panel we create, regardless of its complexity. Behind the scenes, our team of Control System Engineers and Control Panel Technicians work diligently to uphold stringent standards in design, safety, assembly, and quality assurance. Each control panel we produce reflects not only our company's values but also our employees' commitment to ensuring customer satisfaction.
Commitment to quality is the foundation upon which GTH has built our reputation and customer trust. In a world driven by high expectations and fierce competition we understand that maintaining high levels of quality is imperative. In response we have embraced the ISO 9001:2015 Quality Standard as a strategic framework for achieving and sustaining excellence in quality management. The foundation of our quality journey began with establishing a robust QMS based on ISO 9001:2015 standards. This involved meticulously documenting processes, procedures, and policies related to control panel design, manufacturing, testing, and delivery. These documents served as our compass, ensuring that every team member understood the processes essential for maintaining quality. GTH earned our certification by DQS to the ISO 9001:2015 Quality Standard earlier this year. Our journey to certification shows our dedication to this Quality Standard and continuous improvement.
In previous blog posts, “Ensuring Customer Satisfactions: How ISO Drives Quality at GTH” and “Navigating On-Time Delivery Challenges: Leveraging ISO 9001:2015 for Success” we outlined our other core objective of ensuring customer satisfaction and achieving the on-time delivery of our projects. In this blog, we’re going to do a deep dive into our 3rd core objective outlined in our Quality Policy, Maintaining Consistently High Levels of Quality.
What does it take to become ISO 9001:2015 certified?
The ISO 9001:2015 certification process involves two main stages of auditing: the Stage 1 audit and the Stage 2 audit. The Stage 1 audit assesses the organization's readiness for certification, while the Stage 2 audit is the main certification audit, where auditors thoroughly review processes, interview employees, and assess compliance with ISO 9001:2015 requirements. This process is rigorous, involving everyone within the organization. It's not a one-person task; it's a collective effort. This quality standard emphasizes continuous improvement. Auditors assess how the organization has continuously enhanced its Quality Management System (QMS) by reviewing data, key performance indicators, and management reviews. This ensures that GTH’s commitment to quality remains dynamic and progressive.
Implementing ISO 9001:2015 has transformed GTH, enabling us to consistently uphold and enhance the quality of our products and services. By embracing the principles of ISO 9001:2015 and integrating them into our daily operations, we have created a structured and systematic approach to quality management. This approach ensures that our control panels consistently meet quality standards, customer requirements, and regulatory compliance. Ultimately, it leads to improved product quality, increased customer satisfaction, and continued excellence in our industry.
Since the company’s inception, quality has always been a priority for GTH, but as we explored ways to improve, we realized we lacked a systematic way to document our commitment to maintaining quality. ISO 9001:2015 is an international standard that provides organizations with a structured and systematic approach to quality management. It offers comprehensive guidelines for establishing, implementing, maintaining, and continually improving quality management processes. ISO 9001:2015 provided the structure we needed to build upon our nearly century commitment to quality within control and automation solutions.
Our quality objective, "maintaining consistently high levels of quality," means that our products are a direct representation of who we are as a company. We are committed to ensuring that everything we produce is of the highest quality possible. As part of ISO, we have implemented detailed quality checklists. Every step goes through rigorous processes, documented checklists, and customer follow-ups to gather valuable feedback. Our quality checklist consists of 52 items, highlighting our unwavering commitment to quality.
ISO 9001:2015 Quality Standard not only provides the structure to meet our quality objective but also offers guidance on how to maintain these high levels of quality. It encouraged us to examine aspects beyond our direct products, such as our suppliers. We are now more vigilant in ensuring that the components used in our control panels meet the highest quality standards. ISO sets guidelines for communication with our suppliers, holds us accountable for delivery dates, and ensures the quality of incoming materials. From start to finish, we control the quality of what we receive to guarantee the quality of what we deliver to our customers. We perform regular internal audits and management reviews pinpoint any deviations, enabling prompt corrective action. The standard emphasizes customer focus, aligning our processes with customer expectations and incorporating valuable feedback in our ongoing commitment to continuous improvement. Overall, ISO 9001:2015 enforces a systematic, customer-focused, and proactive approach, ensuring we are maintaining consistently high levels of quality through a well-defined and continuously improving Quality Management System (QMS).
You might be asking yourself, as a customer or potential customer of GTH, how does this benefit me and why should I hire a control panel manufacturer that is ISO 9001:2015 certification?
Hiring an ISO 9001:2015 certified panel shop like GTH translates to a direct enhancement in customer satisfaction. The certification signifies more than a mere acknowledgment; it stands as a steadfast commitment from GTH to provide unparalleled products and services. For customers, this certification ensures a guarantee of quality, consistency, and efficiency. It mitigates risks and fosters a sense of trust through transparent processes and actions, promoting a seamless experience. Moreover, partnering with a certified provider grants customers a competitive edge, aligning them with a trusted, quality-focused ally. GTH's dedication to continuous improvement not only assures consistent, high-quality control panels but also promises an ongoing refinement in services, ensuring an even higher level of excellence. Through stringent adherence to quality mandates and the sourcing of premium components, the risk of failures is significantly reduced, amplifying the reliability of the products. In essence, hiring an ISO 9001:2015 certified panel shop directly benefits customers by delivering an elevated standard of quality, unwavering consistency, and a proactive commitment to continuous enhancement in every interaction and project.
At George T. Hall, quality is not just a buzzword; it's a promise we uphold every day. We are committed to delivering the highest quality control panels, ensuring customer satisfaction, and achieving on-time delivery. Our journey with ISO 9001:2015 continues to drive us towards excellence, setting us apart as a trusted provider of quality control and automation solutions.
For more information on GTH as your specialized engineering partner from design to start-up, contact us.